Hi! How can we help you?
Frequently asked questions
Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also track your order in your account.
We are delighted to offer our customers free shipping on all orders, with no minimum purchase required. We ship exclusively within the United States. Our standard processing time is between 1-2 days, and the estimated delivery time is 3-5 days after dispatch. For more detailed information, please visit our Shipping Policy page.
We have a 30-day return policy. If you’re not satisfied with your purchase, please visit our Returns Policy page for a step-by-step guide on how to return an item.
In the rare event that the item you received is not what you ordered or it arrived damaged, pleaseï¾ contact us immediatelyï¾ with your order number, the item's name, and a description of the problem.
Contact Us:
For any inquiries or assistance with your payment and billing, our customer support team is at your service:
- Email:Â Support@pokecrate.shop
- Phone:Â +1 432-249-5860
- Business Address: 1527 NW 23rd Ave, Gainesville, Florida 32605, United States.